Mosoo Software Support

We provide technical support and assistance for you should you have any problems with our software, any questions or suggestions. Please be as complete as possible in your request. The better you describe the problem the sooner we will be able to solve it.

We recommend that you check the FAQ section prior to contacting our support team, as you will often find that your question has already been addressed.

Technical support contact Information:

Free technical support by email.
We guarantee response time - 3 business days.
  support@mosoosoft.com

To make sure our support response letter isn't eaten up by spam filters, don't forget to add support@mosoosoft.com to your email address book.

You can use the form below to send us a quick message, if you want:

Before sending a message to our Support Team, please install the latest build of the Software. It is highly possible that your problem has already been fixed.

When sending a support request, please include the following information in it:

If the program is running:

• The software version and build date
• Your Windows version, build and the service pack number
• Please describe as precisely as you can what you were doing before the error occurred
• Please describe (or send us some screenshots with) the settings of the task on which the error occurred.
• The log file will also be appreciated. To get the log file, simply right-click on the lowest pane, click on save file, and send us the file.

• The backup software version and build date
• Your Win version, build and the service pack number
• Please describe (or send us a screenshot with) the error message